Job Description

Call Center Agent (100% Remote) US ONLY

Job Overview

• Customer Care Representative Full-Time
• Reports to Customer Care Team Lead
• 100% Remote -- work from home!

Responsibilities

• Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
• Delivers quality customer satisfaction with every contact
• Meets key individual productivity metrics in line with department goals
• Displays understanding and follow through with policies and guidelines
• Communicate to management regarding issues
• Other duties as assigned

Skills

• Strong verbal and written communication skills
• Fast typing speed (at least 50 wpm or above)
• Tech-savvy and a fast learner
• Customer-focused
• Ability to work under stress to achieve targets
• Previous experience with Zendesk is a plus
• College degree or equivalent preferred

Equipment, Internet and Workspace Requirements

• A desktop or laptop (2015 or newer, Mac or PC)
• A voice-capable headset, and a webcam to carry out training and work duties.
• Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
• A (non-public) dedicated workspace that is free from noise or distraction

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